Please note (unless there is an error on our part), the shipping costs are non-refundable and a restocking fee may apply. If your return is approved, your refund will be issued back to the original payment method within 5 working days. We will then send you an email notifying you of the approval or rejection of your return. Once your return has been received at the store, it will be inspected by our returns team. The Orient UK, 10-12 Slade Lane, Manchester, M13 0QE, United Kingdom We will then advise you on the next steps. When contacting us, please state your order number and the reason for the return. Any orders returned without pre-authorisation will not be refunded.įor return authorisation, please send an email to: We will endeavour to get back to you within 12 hours. We can only accept returns that have been pre-authorised by our returns team. Any item that is returned more than 30 days after delivery.Any item not in its original condition, or that is damaged or missing parts.We cannot accept returns for any of the following products: To be eligible for a return and refund, items must be unused and in their original condition and packaging. However, if you need to return an item, we are here to help.įor orders delivered within the UK, you have 30 calendar days from the date of delivery to return the order.įor international orders, you have 45 calendar days from the date of delivery to return the order. Here at The Orient UK, we want you to be completely happy and satisfied with your purchase.

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